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What is Explore Bike Share?

With 60 stations and approximately 600 bikes available 24 hours a day and 365 days a year, Explore Bike Share provides a network of bicycles that can be rented on-demand from stations located around the city. The process is easy: you go to a station, pick up a bike, and go. Then put it away at another station when you’re done.

Who is Explore Bike Share for?

Bike share is for everyone wanting to get around Memphis, from commuters to shoppers to fitness-seekers to tourists. The bicycles are safe, simple, and sturdy and designed for users with a range of abilities. Come as you are -- no special gear, outfit or shoes required.

Where can I go with Explore Bike Share?

As long as you start and end your trip at a station, you can ride anywhere you want to go. 

How do I pay for my membership?

You can purchase a membership using a credit and debit card on the BCycle app, website, or at one of the 20 payment kiosks.

All membership purchases at payment kiosks may have an authorization hold of $51 to the credit and debit card used. 

What if I don’t have a credit or debit card?

Cash payment is available. Call our customer service line at 901.295.0707 for instructions. 

How can I upgrade my membership?

If you already have a weekly or monthly membership and want to save more money with a longer term plan, log in to your account and select Renew from the dashboard. 

How were station locations chosen?

We used a community-input process to find out where Memphis residents and visitors wanted to see bike share stations and combined that feedback with expert opinions on traffic and usage. Check out all station locations on the station map or the BCycle app.  Other stations may be added in the future based on demand and user input.

How old do I have to be to ride?

You must be at least 16 years old to use Explore Bike Share. If you’re under 18 years old, a parent or guardian must purchase a pass for you.

Can I reserve a bike?

Nope. Bike share is always in motion, and the bikes don’t wait. You can make sure bikes are available at a station by checking the BCycle app or station map in advance. Rides are up to 60 minutes, but once you lock the bike, your ride is complete. If you plan to stop and re-start a trip, we suggest one of our unlimited-ride membership options

What if there are no bikes at the station?

We’re constantly rebalancing our stations to make sure they have enough inventory, but in a high-need situation, you can check the dock map to view the three closest stations with bikes available. The BCycle app and station map also provide real-time information on where to find bikes.

What if I need to return a bike and a station is full?

Bikes can only be returned to a station with an open dock. If you arrive at a station that’s full, you can follow the instructions on the kiosk (where available) or BCycle app to get 15 more minutes to bike to another station. Did we mention that you can always check station status in advance from the BCycle app or station map?

Are helmets required to ride Explore Bike Share?

Helmet use is encouraged but not required by law for riders over 16 years old.

Does Explore Bike Share ever close?

Explore Bike Share’s hours are “all day, every day.” If we have to close any station during a major weather event or other emergency, we will let you know via email, social media or SMS. If you need to contact us with questions or issues about a bike or station, our team is available from 7am to 10pm every day to help out.

Can my company purchase group memberships?

Yes! Contact Sara at sara@explorebikeshare.com for details.

 

Still have questions? Just let us know.



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Step 1: Pay

Purchase a membership from a station kiosk, online, or using cash (stay tuned for details). You can choose a single-use, weekly, monthly, or yearly plan.

Step 2: Pick Up

Using your membership card, app, or user ID, check out a bike from any of our 60 stations. The app shows you how many bikes are at each station.

Step 3: Pedal

Go Explore! Enter a destination in the app and get turn-by-turn directions. Each ride is 60 minutes long, so if you need to ride longer, check into a station each hour or accept the charge of $2.50 for each additional 30 minutes. There’s a lock incorporated into each bike, in case you need to make a stop during your ride, but your check-out clock will still be moving even if you aren’t.

Step 4: Put Up

Return your bike to any bike share station. Just make sure it’s properly docked and you’re good to go. 

Explore Bike Share is a registered 501(c) 3 non-profit organization. Your support enables us to advance Memphis and connect its residents on multiple fronts, including affordable and accessible transportation, healthy lifestyles, environment, culture and tourism. Your donation is tax deductible to the extent allowed by law and funds the operation of Explore Bike Share and its community programming.
© 2018 BCycle, LLC. All rights reserved. BCycle and the BCycle logo are trademarks of BCycle, LLC.
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