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Career Opportunities


Bike share is a revolution on two wheels, and we’re looking for revolutionaries to serve as our Bike Technicians. Explore Bike Share is a 501(c)(3) organization with approximately 600 bikes and 60 stations, growing to 900 bikes and 90 stations within the next year. Stations are currently located in Downtown, Midtown, South Memphis, and Orange Mound, providing equitable access to transit throughout Memphis’ central loop.

To apply: Forward cover letter and resume to Explore Bike Share, 61 Keel Ave, Memphis, TN 38107 or via email at info@explorebikeshare.com



Membership Marketing Director

Explore Bike Share seeks a proven sales leader to expand the reach and impact of the forward-focused organization. Reporting to the Executive Director, the Membership Marketing Director will support Explore Bike Share’s mission through staff leadership, marketing efforts, outside sales, networking, and referral cultivation that leads to bike share membership conversion and increased revenue. The successful individual will be well-polished, enthusiastic, and have demonstrated success in developing and executing sales and marketing programs, preferably in business, hospitality, or membership-based organizations. 


ESSENTIAL FUNCTIONS 

The Membership Marketing Director will be a key team leader who will develop and successfully execute programs, activities, promotions and relationships designed to increase ridership and retain bike share memberships including individual, group, corporate, and subsidized. He/she will represent Explore Bike Share in its relationships with numerous business and community organizations and other external constituencies. 


RESPONSIBILITIES 

Strategic Direction 

  • Sets and achieves goals, developing and executing strategies that grow ridership and retain bike share members. Recommends timelines and resources needed for success 
  • As part of the EBS leadership team, assists the Executive Director and board in budgeting and in developing short and long-range plans, making adjustments within the context of evolving community dynamics and opportunities 
  • In partnership with EBS’ marketing firm, coordinates PR efforts, member communications and news, media events, and marketing materials designed to increase ridership 
  • Interacts with Chamber of Commerce, Memphis Tourism and other organizations to network and market EBS membership 
  • Assesses membership categories and pricing to meet the needs of ever-changing market conditions 
  • Actively supports the priorities and work of the Executive Director and EBS board of directors 

Sales Leadership 

  • Relationship building, solicitation & activation through face-to-face meetings and written proposals 
  • Increases ridership and revenue through membership cultivation, activation, retention and renewal strategies 
  • Actively seeks community underwriting opportunities to increase memberships in underserved neighborhoods 
  • Oversees processes for new enrollments and renewals, membership fulfillment, invoicing of partners, and membership surveys 
  • Maintains and updates the organization’s membership database 
  • Develops and implements procedures for cash payment members through community partners 
  • Establishes and executes member events or programs to increase affinity towards EBS and membership renewals 
  • Promotes EBS through community and tabling events 
  • Prospects for corporate, business and organizational memberships, following up on board referrals, staff leads, press articles, lists, publications, etc. 
  • Organizes production of membership kits, brochures for sales calls, and direct mail activities 
  • Researches and executes on membership promotion opportunities and activities related to demographics, market segmentation, etc. 
  • Tracks and reports on the success and performance of all membership activities and promotions 

Team Leadership 

  • Gives staff leadership to the Community Engagement Manager, ensuring that membership outreach programs are rooted in equity and access for all Memphians 
  • Administers tasks related to partner or member acknowledgement and recognition 
  • Plans networking and professional development opportunities for self and subordinate(s) 


QUALIFICATIONS 

The Membership Marketing Director will be thoroughly committed to EBS’ mission. All candidates should have proven sales, marketing and staff leadership experience along with a college degree. Specific requirements include: 

  • 5 or more years of sales, marketing, or other related experience 
  • Familiarity and connections with businesses, organizations, and neighborhoods within service area 
  • Unwavering commitment to increasing ridership through active sales and engagement, quality promotions, and data-driven evaluation 
  • A persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills 
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to sales execution 
  • Ability to work effectively in collaboration with diverse groups of people 
  • Success at managing a wide array of tasks and projects and an ability to thrive in an ever-changing, fast-paced work environment 
  • Excellent organization, leadership and planning skills
     

COMPENSATION 

Competitive salary and benefits, commensurate with qualifications and experience. 



Development Manager

Explore Bike Share seeks a proven fundraising and business development leader to expand the reach and impact of the forward-focused organization. Reporting to and in partnership with the Executive Director, the Development Manager will grow Explore Bike Share’s reach and impact through new business development, corporate partnerships, fundraising, special events, grant writing, networking, and referral cultivation that leads to increased revenue. The successful candidate will demonstrate a history of fundraising success and constructive leadership. The ability to create a vision, develop and execute strategies, organize staff and volunteer resources, and meet aggressive goals and deadlines are characteristics for success in this position. 


RESPONSIBILITIES 

Strategic Direction 

  • Is accountable to goals and increasing annual revenue by developing and executing strategies to grow and steward sponsors and donor base. Recommends timelines and resources needed for success 
  • As part of the EBS leadership team, assists the Executive Director with budgeting and in developing short and long-range plans, making adjustments within the context of evolving community dynamics and opportunities 
  • Identifies, cultivates, solicits, and stewards philanthropic support from individuals, foundations, and corporations 
  • Actively supports the priorities and work of the Executive Director and EBS board of directors 

Development Leadership 

  • Relationship building, solicitation & activation through face-to-face meetings and written proposals 
  • Develops and maintains relationships with large donors, corporate partners, and gate keepers 
  • Develops and tracks proposals and reports for all foundation and corporate fundraising 
  • Increases corporate support through sponsorship, branding opportunities, and by providing excellent ROI 
  • Increases special event revenue through sponsorships, in-kind contributions, and participation 
  • Assures the accuracy of all donor records 
  • Oversees production of acknowledgment letters, donation receipts and benefit fulfillment 
  • Prepares and delivers impactful presentations and proposals as needed 
  • Works in partnership with EBS staff and marketing partner to ensure donor and sponsor cultivation is a priority in the organization’s messaging and activities 
  • Facilitates board development activities by identifying board roles in fundraising, coordinating efforts, and training 


QUALIFICATIONS 

The Development Manager will be thoroughly committed to EBS’ mission. All candidates should have proven fundraising or business development experience along with a college degree. Specific requirements include: 

  • 3 or more years of fundraising, business development, or other related experience 
  • Familiarity and connections with businesses, organizations, and neighborhoods within service area 
  • A persuasive and passionate communicator with excellent interpersonal skills 
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to fundraising 
  • Ability to work effectively in collaboration with diverse groups of people 
  • Success at managing a wide array of tasks and projects and an ability to thrive in an ever-changing, fast-paced work environment 
  • Excellent organization, leadership and fundraising skills 
  • Proven ability to manage relationships, meet goals, and articulate message 
  • Demonstrated success in writing grant proposals 
  • Demonstrated knowledge of nonprofit fundraising best practices, including donor relationship management, membership programs, donor recognition, grants, etc. 


COMPENSATION 

Competitive salary and benefits, commensurate with qualifications and experience.



 

Bike Technician

Explore Bike Share is hiring dedicated maintenance technicians to join our team. Our technician crew is critical to our ongoing success and represents Explore Bike Share throughout the city. Ideal candidates will have both customer service and mechanical skills to go along with their positive attitudes.

ESSENTIAL JOB FUNCTIONS:

  • Maintaining bike fleet, including assembly, inspections, and basic repairs
  • Operating and maintaining company vans and mopads
  •  Moving bikes among stations to balance the system
  • Customer service interaction by phone and in-person
  • Installing and removing stations
  • Maintaining stations (troubleshooting, replacing parts, batteries)
  • Setting up and presenting bike share events
  • Adapting to changing roles
  • Performing other duties as needs evolve

POSITION REQUIREMENTS:

  • Minimum age: 21 years old
  • Basic bike mechanic experience preferred
  • Proven technical and mechanical aptitude, innovation and critical thinking
  • Must be available to work evenings, weekends and holidays as necessary
  • Valid driver’s license and a clean driving record
  • Ability to ride a bicycle in an urban environment
  • Knowledge of Memphis streets and geography
  • Requires bending, stooping, lifting up to 55 lbs. and working in strenuous weather conditions


This is a part-time position with weekly hours based on need, but typically requiring 25-35 hours per week. The possibility of permanent employment will be evaluated as business demands. Compensation starts at $15/hour and will be commensurate with experience.

Please submit résumé to include employment history and references to info@explorebikeshare.com
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Explore Bike Share is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. 

Explore Bike Share is a registered 501(c) 3 non-profit organization. Your support enables us to advance Memphis and connect its residents on multiple fronts, including affordable and accessible transportation, healthy lifestyles, environment, culture and tourism. Your donation is tax deductible to the extent allowed by law and funds the operation of Explore Bike Share and its community programming.
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